Terms that keep
things clear.
These Terms and Conditions govern your use of the Lunerelle™ online store and apply when you browse our content, place an order, contact customer support, or otherwise interact with our services.
By using our store or placing an order, you agree to these Terms together with the policies and information applicable to your purchase.
Review product and order information before purchasing.
Orders may be subject to acceptance, verification, or cancellation.
Shipping, returns, refunds, and payments may be governed by separate policies.
Use of the store must remain lawful and must not interfere with its operation.
Acceptance of these Terms
By accessing or using the Lunerelle™ online store, you acknowledge that you have read and understood these Terms and Conditions.
If you do not agree with these Terms, you should not use the store or place an order through it.
Certain purchases or services may also be subject to additional terms, product information, policies, notices, or instructions displayed during your interaction with the store.
Using the Lunerelle™ store
Customers must use the store in a lawful and reasonable manner.
Information provided during checkout or customer-service communications should be complete and accurate.
The store must not be used for unlawful, fraudulent, abusive, deceptive, or unauthorized purposes.
Customers are responsible for taking reasonable steps to protect their account, device, and payment information.
Website access or functionality may occasionally be interrupted, changed, restricted, or unavailable.
Product information & availability
We aim to provide useful information about Lunerelle™ bedding and related products, including descriptions, dimensions, materials, included components, care information, and other relevant details where applicable.
Product availability may change and certain items, sizes, colors, variations, or quantities may become unavailable.
Product appearance may also vary depending on photography, lighting, display settings, screen characteristics, manufacturing variation, or other factors.
Customers should review the applicable product information carefully before placing an order.
Placing and processing an order
You select products and submit the relevant checkout, shipping, billing, and payment information.
An order may be reviewed for payment authorization, availability, address information, fraud prevention, or other operational reasons.
Submission of an order does not necessarily guarantee that every order can be accepted or fulfilled.
Accepted orders may proceed through payment, processing, shipment, and fulfillment stages.
Orders may occasionally be limited or cancelled.
Where reasonably necessary, we may decline, limit, cancel, or review an order because of product availability, suspected fraud, payment issues, incorrect information, pricing or listing errors, shipping limitations, operational concerns, or other legitimate reasons.
If an order cannot proceed after payment has been completed, any applicable payment adjustment or refund may be handled through the relevant payment method or provider.
Prices & displayed information
Product prices and other purchase-related amounts are displayed through the store and may be updated from time to time.
Where a pricing or listing error is identified before fulfillment, the order may require correction, review, or cancellation.
Payment authorization
Payment methods available to you are the options shown during checkout.
Transactions may be processed by payment providers, financial institutions, card networks, ecommerce platforms, or other payment-related services.
Shipping, returns & post-purchase matters
Shipping methods, timing, tracking, destination requirements, delays, and other delivery matters may be governed by the Shipping Policy and applicable order information.
Customers should contact support before returning merchandise. Return eligibility may depend on product condition, order circumstances, and applicable requirements.
Where a refund applies, processing may involve the original payment method, payment provider, financial institution, and relevant return review.
Whether an order can be cancelled may depend on its processing, fulfillment, or shipment status at the time the request is received.
Activities that are not permitted
Using false, misleading, stolen, or unauthorized information in connection with an order or transaction.
Attempting to bypass, disable, damage, interfere with, or compromise website or transaction security.
Introducing malware, harmful code, automated attacks, or other technology intended to disrupt store operation.
Attempting to access systems, accounts, information, or areas of the store without authorization.
Using the store in a way that violates applicable law or the lawful rights of another person or organization.
Misusing customer service, promotions, returns, payments, ordering systems, or other store functions.
Store content remains protected.
Unless otherwise indicated, the Lunerelle™ name, branding, page design, text, graphics, product presentation, photographs, visual elements, and other original store content are protected by applicable intellectual-property rights.
Content may not be copied, reproduced, republished, commercially exploited, distributed, or used to create misleading affiliation without appropriate permission, except where permitted by applicable law.
Other platforms, providers & external services
The store may rely on or interact with third-party services such as ecommerce platforms, payment providers, carriers, analytics providers, technology services, or other operational tools.
Third parties may have their own terms, policies, practices, and responsibilities.
We are not responsible for independently operated third-party services except to the extent required by applicable law.
Store availability & information
We seek to maintain useful and accurate store information, but website content, availability, functionality, or other information may occasionally contain errors, interruptions, delays, or inaccuracies.
To the extent permitted by applicable law, the store and its content are provided without guarantees beyond those that cannot lawfully be excluded.
Limits permitted by applicable law
To the extent permitted by applicable law, Lunerelle™ and the company operating it will not be responsible for losses that are indirect, incidental, special, consequential, or otherwise beyond remedies required by applicable law.
Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted.
Use of the store must comply with these Terms.
To the extent permitted by applicable law, you may be responsible for losses, claims, costs, or liabilities resulting from your unlawful misuse of the store, violation of these Terms, infringement of third-party rights, or fraudulent activity.
If one provision cannot be enforced
If a provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions may continue to apply to the extent permitted by law.
Delay does not necessarily waive a right
A failure or delay in exercising a contractual or legal right does not necessarily mean that the right has been permanently waived.
Mandatory rights remain applicable
Nothing in these Terms is intended to remove or restrict consumer rights or remedies that cannot lawfully be excluded.
Legal rights may vary depending on location.
Ecommerce, consumer-protection, contract, payment, privacy, and other legal requirements may differ between jurisdictions.
Where mandatory local law applies to your transaction, those requirements may apply in addition to or instead of a conflicting provision of these Terms.
Changes to these Terms and Conditions
We may update these Terms from time to time to reflect changes in our store, products, services, technology, business practices, policies, or applicable requirements.
The revised version may be posted on this page with an updated date. Continued use of the store after an update may be subject to the revised Terms where permitted by applicable law.
Questions about these Terms?
Contact Lunerelle™ customer service if you have a question regarding an order, store policy, or information displayed on this page.
Business Information
Company information associated with Lunerelle™.