Shipping,
clearly explained.
This Shipping Policy explains how Lunerelle™ orders may be processed, shipped, tracked, and delivered, together with important information about addresses, delays, split shipments, delivery issues, and customer support.
Shipping options, costs, and estimated delivery information may vary depending on the order, destination, carrier, and services available during checkout.
Review your shipping address carefully before ordering.
Available shipping options are shown during checkout where applicable.
Tracking information may be provided after shipment.
Contact customer support if you believe there is a delivery problem.
From checkout to delivery
Shipping generally involves several stages. The exact timing of each stage can vary by order.
Your order information is received after checkout is completed.
Order details may be reviewed and merchandise prepared for shipment.
The parcel may be transferred to the applicable carrier or logistics provider.
Tracking details may become available once shipment information is created.
The carrier attempts delivery according to the shipment and destination.
Please review your address before placing an order.
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review the recipient name, street address, apartment or unit information, city, region, postal code, country, telephone number, and other relevant delivery details.
If you believe shipping information is incorrect after ordering, contact customer support as soon as possible. Whether information can be changed may depend on the order's processing or shipment status.
Following your shipment
Tracking information may help you monitor the shipment after it leaves the applicable fulfillment location.
If tracking is available, relevant details may be provided after the shipment has been prepared or handed to a carrier.
A tracking number may not display movement immediately. Carrier systems can require time to receive and update shipment data.
Scan events and estimated delivery information are generally controlled by the carrier once the parcel enters its network.
If tracking appears unusual or you believe there is a delivery issue, contact customer support and include your order number.
Before your parcel ships
Orders may require processing before they are transferred to a carrier or logistics provider.
Processing can include reviewing order information, preparing merchandise, packaging, and generating shipment details.
Processing time and transportation time are separate parts of the overall order journey.
An order may arrive in more than one parcel
In some circumstances, products from the same order may be prepared or shipped separately.
This can result in separate packages, tracking information, shipment dates, or delivery times for items within one order.
Receiving one parcel does not necessarily mean that every item in a multi-package order has already been delivered.
Delivery times can change after shipment.
Shipping estimates can be affected by circumstances beyond normal store processing.
Carrier capacity, routing, network disruptions, or local delivery conditions may affect timing.
Severe weather, emergencies, public events, or other disruptions may affect transportation.
Missing, incorrect, incomplete, or inaccessible delivery information may cause delays.
Where applicable, cross-border shipments may be affected by customs, inspections, or local import procedures.
Tracking says delivered, but you cannot find the package
Review the delivery location, tracking details, household members, building reception, mailroom, neighbors, or other appropriate delivery areas where reasonably relevant.
If the parcel still cannot be located, contact customer support with your order number and available tracking information.
Your parcel or merchandise arrived damaged
Contact customer support and provide the order information together with a clear description of the condition in which the parcel or product arrived.
Where reasonably possible, retain relevant packaging, shipping materials, and merchandise while the issue is reviewed.
The product received does not match your order
Contact customer support with your order number and information identifying the merchandise received.
Our support team can review the order and provide the appropriate next-step guidance.
Cross-border delivery may involve additional procedures.
Where international shipping is available, parcels may be subject to customs procedures, inspections, import rules, carrier requirements, or other destination-specific processes.
Duties, taxes, fees, or other import-related charges may vary depending on destination and applicable rules. Where relevant, information displayed during checkout should be reviewed carefully.
Where such amounts are not collected during checkout, local authorities, carriers, or other parties may apply charges according to the rules applicable to the shipment.
Please keep your delivery information current.
Provide complete and accurate shipping information at checkout.
Make sure the destination can reasonably receive the shipment.
Monitor available tracking when expecting a delivery.
Contact support if you believe there is a significant shipping issue.
Do not use the business address as a return destination unless instructed.
The company address displayed on this website is provided as official business information.
It should not automatically be treated as the warehouse, fulfillment center, receiving facility, or merchandise return address.
Contact customer support before returning merchandise. Where a return is applicable, the relevant instructions and return destination will be provided.
Need help with a shipment?
Contact Lunerelle™ customer service with your order number and a clear description of the shipping or delivery question.
Business Information
Company information associated with Lunerelle™.