Contact Us
Questions about a Lunerelle™ product, an existing order, delivery, returns, or another customer-service matter? Our customer support team is available to help and provide information relevant to your inquiry.
We're here to help.
Lunerelle™ customer support can assist with general questions about our bedding products and with customer-service matters relating to purchases made through our store.
If your question concerns an existing order, please provide your order number and the email address used when the order was placed whenever possible. This information can help our team identify the relevant purchase.
For product-specific questions, please include the product name or other identifying information so that your inquiry can be understood more clearly.
What can we assist you with?
Our customer service team can assist with common questions relating to products, purchases, delivery, and after-purchase support.
Product Questions
Questions about product information, specifications, care details, or information displayed on a product page.
Existing Orders
Assistance with an order that has already been placed or another order-related customer-service matter.
Shipping & Tracking
Questions regarding shipping information, tracking, delivery status, or reported delivery concerns.
Damaged Items
Contact us if an item arrives damaged or if there is another issue with the condition of your order.
Returns
Contact customer support before sending merchandise so the applicable return instructions can be provided.
Refund Questions
Assistance with questions relating to an applicable refund or other post-purchase customer-service matter.
Information that can help us understand your request
Include the relevant order number if your inquiry concerns an existing purchase.
Include the email address used when placing the order whenever possible.
For product questions, tell us which Lunerelle™ item your inquiry relates to.
Explain the issue and what type of assistance you are requesting from customer support.
A straightforward way to get assistance.
Providing relevant information can help our customer service team understand your inquiry and provide the appropriate next-step information.
Contact Us
Reach our customer service team using the email address or phone number provided on this page.
Share the Details
Provide the relevant order, product, delivery, return, or other information related to your request.
Follow the Next Step
Where additional action is required, customer support can provide the applicable information or instructions.
Before returning merchandise
Please contact Lunerelle™ customer support before sending merchandise. Where a return is applicable, our team will provide the relevant return instructions.
The business address displayed on this website is provided as company information and should not automatically be considered the return warehouse or merchandise return address.
Help us keep your inquiry clear
Please provide information that is reasonably relevant to the question or issue you are asking our team to review.
Avoid sending unnecessary sensitive information through a general customer-service inquiry. For an existing order, use information associated with that order whenever possible.
The company behind Lunerelle™
The following information identifies the company responsible for Lunerelle™ and provides our official customer-support contact details.
Business Information
Lunerelle™ is owned and operated by Guangzhou Zhiai Artificial Intelligence Technology Co., Ltd. Customer inquiries regarding Lunerelle™ products and purchases may be directed to the customer support information listed above.