Payment & Security
This Payment & Security Policy explains how payments may be processed when you place an order with Lunerelle™, together with important information about transaction authorization, payment security, refunds, and customer account safety.
Available payment methods and checkout options may vary depending on location, transaction currency, and the services available when your order is placed.
Choose from the payment methods displayed at checkout.
Your payment provider may authorize or verify the transaction.
Additional security review may apply to certain orders.
Never send full card or account credentials to customer support.
What happens when you place an order
Review your products, shipping details, billing information, and the payment methods available for the order.
The applicable payment provider may verify or authorize your payment information.
If the transaction is accepted, the order may proceed through the applicable processing and fulfillment stages.
Relevant transaction information may be maintained for order administration, support, refunds, and accounting.
Available options are shown during checkout.
The payment methods available for a Lunerelle™ purchase are the options displayed during checkout at the time the order is placed.
Available methods may vary according to location, currency, payment-provider availability, device, or other checkout conditions.
A payment method should not be considered available unless it is actually displayed as an option during checkout.
How payment security may be supported
Online transactions can involve several systems and service providers working together.
Checkout and transaction information may be handled through ecommerce and payment systems designed to support secure processing.
Depending on the payment method selected, sensitive payment information may be transmitted directly to the applicable payment provider.
Transactions may be reviewed to help detect suspicious, unauthorized, or potentially fraudulent activity.
Certain transactions may require further authentication or confirmation before processing can continue.
Do not send complete payment credentials to customer support.
Our customer support team does not need your complete card number, CVV or CVC code, banking password, payment-account password, PIN, or other login credentials to answer an ordinary order question.
Do not send this information through email, phone messages, contact forms, or general customer-service communications.
Who may process payment information?
Depending on the checkout method, payment information may be processed by payment processors, banks, card networks, ecommerce platforms, digital-wallet providers, or other transaction-related services.
Complete payment credentials may be handled directly by those providers rather than stored directly by Lunerelle™.
What information may be received?
We may receive information such as payment status, transaction amount, order number, authorization status, payment-method category, or other information necessary to manage the transaction.
This information may also be relevant to refunds, disputes, fraud prevention, accounting, and customer support.
Authorization, pending payments, and declined transactions
A financial institution or payment provider may authorize or verify a transaction before the order is fully processed.
A pending entry does not necessarily mean that a transaction has been finally settled.
This can result from authorization problems, incorrect information, security review, account restrictions, or provider rules.
Certain orders may require additional review before payment or order processing can continue.
Duplicate transaction concerns
Temporary authorization entries can sometimes appear separately from completed transactions.
If you still believe you were charged more than once, contact customer support with the relevant order information.
A payment was not accepted
Review the information entered during checkout and any message displayed by the payment provider.
Your bank, card issuer, or other payment provider may also be able to explain why the transaction was declined.
You do not recognize a payment
Contact the applicable bank or payment provider promptly if you believe a transaction may be unauthorized.
You may also contact Lunerelle™ with relevant order information where available.
How refunds relate to the original transaction
Where reasonably possible, an approved refund may be returned through the original payment method associated with the order.
Refund processing may involve the applicable payment processor, bank, card issuer, wallet provider, or financial institution.
The time required for a completed refund to appear can vary depending on the payment method and financial institution.
If the original payment account is no longer available, the applicable provider or financial institution may determine how the refund is handled.
Simple ways to help protect your payment information
Confirm your order and payment details before submitting a purchase.
Do not share passwords, PINs, one-time codes, or card security credentials.
Review your bank, card, wallet, or payment-account activity for transactions you do not recognize.
Take reasonable care when entering payment information on shared devices or unsecured networks.
No online payment system can be guaranteed completely risk-free.
Reasonable security practices and payment services may help protect transactions, but no internet transmission, website, payment network, financial system, or electronic storage method can be guaranteed to be completely secure in every circumstance.
Questions about a transaction?
Contact customer service with your order number and a clear description of the payment-related question.
Business Information
Company information associated with Lunerelle™.