Your privacy matters.
This Privacy Policy explains how Lunerelle™ may collect, use, share, store, and protect personal information when you browse our online store, place an order, contact customer support, or otherwise interact with our services.
The information processed may vary depending on how you use our store, the services you request, and the technologies or service providers involved in supporting your experience.
About this Privacy Policy
This policy describes the types of personal information that may be processed in connection with the Lunerelle™ online store and explains the general purposes for which that information may be used.
In this Privacy Policy, “Lunerelle™,” “we,” “us,” and “our” refer to the Lunerelle™ brand operated by Guangzhou Zhiai Artificial Intelligence Technology Co., Ltd.
Personal information generally means information that identifies, relates to, describes, or may reasonably be associated with an individual, depending on the laws that apply.
We may process personal information when reasonably necessary to operate our store, complete transactions, provide customer service, maintain website functionality, protect our business, and satisfy applicable operational or legal requirements.
Information you provide and information generated through use
The types of information processed may depend on whether you are browsing, purchasing, requesting customer service, or otherwise interacting with our store.
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide during checkout or when communicating with us.
Order Information
This may include products ordered, order numbers, quantities, transaction information, shipping details, delivery information, and information relating to returns or refunds.
Customer Support Information
If you contact us, we may process the content of your message, relevant product or order details, information about the issue, and other information you choose to provide.
Website & Device Information
Depending on the technologies used by the store, information may include IP address, browser type, device type, operating system, website activity, and similar technical or usage information.
Payment information may be handled by payment providers.
When you place an order, information necessary to process the transaction may be handled by ecommerce platforms, payment processors, financial institutions, card networks, or other payment-related service providers.
Depending on the payment method used, complete card details or other payment credentials may be processed directly by the applicable payment provider rather than stored directly by us.
Please do not send complete payment-card numbers, CVV codes, bank-account passwords, or payment-account login credentials through general customer-service communications.
Why personal information may be used
Personal information may be used for purposes reasonably connected with operating Lunerelle™, serving customers, managing transactions, and protecting our store.
To receive, process, manage, fulfill, deliver, update, cancel, return, or refund orders where applicable.
To answer product questions and assist with orders, shipping, delivery, damaged items, returns, refunds, and other customer-service matters.
To support checkout, account or session functionality, website operation, store administration, and other ecommerce functions.
To understand how customers use the store, identify technical issues, and improve website usability, content, products, or services.
To help identify, investigate, prevent, or respond to suspected fraudulent, unauthorized, abusive, or harmful activity.
To maintain appropriate records, respond to lawful requests, manage disputes, protect rights, and meet applicable legal or business obligations.
Website technologies
Our online store and the services supporting it may use cookies, pixels, local storage, or similar technologies to support website functionality, maintain sessions, remember preferences, understand website activity, and help protect the store.
Additional technologies may also be used where analytics, advertising, personalization, or other optional services are enabled.
Cookie and privacy controls
Depending on your location, browser, and the tools available on the website, you may be able to manage certain cookie, analytics, advertising, or privacy preferences.
Browser settings may also allow you to block or remove certain cookies. Some website functions may not operate as intended if required technologies are disabled.
When information may be shared
Personal information may be provided to service providers or other parties where reasonably necessary to operate the store, complete transactions, deliver orders, provide support, or satisfy applicable requirements.
Ecommerce & Technology Providers
Providers that support website hosting, ecommerce functionality, store administration, analytics, communications, security, or other operational services.
Payment Providers
Payment processors, financial institutions, card networks, or other providers involved in processing, authorizing, or managing transactions.
Shipping & Fulfillment Providers
Carriers, logistics companies, warehouses, fulfillment partners, or related service providers involved in preparing, transporting, or delivering orders.
Legal or Business Requirements
Information may be disclosed where reasonably necessary to comply with applicable law, respond to legal process, prevent fraud, protect rights, or support a legitimate business transaction.
How long information may be retained
Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, customer support, accounting, dispute resolution, fraud prevention, and legal compliance.
Retention periods may differ depending on the type of information, the reason it was collected, and applicable business or legal requirements.
Protecting personal information
We seek to use reasonable administrative, technical, and organizational measures appropriate to the nature of the information being processed.
However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.
You may have rights regarding your personal information.
Depending on where you live and the laws that apply, you may have rights concerning personal information.
These rights may include requesting access to certain personal information, requesting correction of inaccurate information, requesting deletion in certain circumstances, or exercising other privacy choices provided by applicable law.
Some jurisdictions may provide additional rights concerning certain types of advertising, profiling, sale, sharing, or other processing of personal information.
Privacy-related requests may be submitted to: service@lunerelle.com
We may need to verify information relating to a privacy request before completing the request where reasonably necessary to protect personal information.
Other platforms and service providers
Our online store may use or interact with services operated by third parties.
Third-party ecommerce platforms, payment processors, shipping providers, technology companies, analytics services, or other providers may maintain their own privacy practices and legal obligations.
Their handling of information may therefore be governed by privacy notices or terms that are separate from this Lunerelle™ Privacy Policy.
When you interact directly with a separate third-party service, that provider's own privacy practices may apply to the interaction.
Information may be processed across different locations
Our company and the service providers supporting our store may operate in different countries or regions.
Lunerelle™ is operated by a company located in China. Ecommerce, payment, technology, logistics, analytics, or other providers supporting the store may operate in other jurisdictions.
As a result, personal information may be processed or stored outside the country or region where you live.
Privacy and data-protection rules may differ between jurisdictions. Where required, legally recognized safeguards or mechanisms may apply to relevant international processing or transfers.
Our store is intended for general ecommerce use
Lunerelle™ is not designed specifically for the purpose of collecting personal information from children.
If you believe personal information relating to a child has been provided to us in circumstances where consent or other authorization is required, please contact us so the matter can be reviewed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technologies, service providers, legal requirements, or other relevant circumstances.
When this policy is revised, the updated version may be posted on this page together with a revised “Last Updated” date.
Questions about your privacy?
You may contact us regarding privacy-related questions or requests using the information shown here.