Frequently Asked Questions
Find helpful information about Lunerelle™ bedding, product details, sizing, care, orders, shipping, returns, refunds, and customer support. All frequently asked questions are displayed directly below so you can review the information without opening additional menus.
Helpful answers for a smoother experience.
Lunerelle™ is focused on bedding and everyday bedroom comfort. This FAQ brings together information customers may need before choosing a product and after placing an order.
Because specifications can vary between individual products, please also review the applicable product page for information such as dimensions, materials, included items, and care instructions.
Bedding & Product Information
Information about Lunerelle™ products, sizing, materials, appearance, and everyday care.
What kind of products does Lunerelle™ offer?
Lunerelle™ is a bedding-focused brand offering products intended to help create a comfortable, practical, and welcoming bedroom environment.
Available products may change over time. Please review the applicable product page for current item-specific information.
Where can I find product material information?
Where applicable, material information is provided in the product description or specifications for the individual item.
Different Lunerelle™ products may use different materials, finishes, or constructions, so please review the information relating to the specific product you are considering.
How should I choose the right bedding size?
Review the measurements displayed on the applicable product page and compare them with the mattress, duvet, pillow, bed, or other item with which you intend to use the product.
Size names may vary by product or region, so checking actual dimensions before ordering is recommended.
Will the color look exactly the same as it does on my screen?
Product appearance can vary depending on lighting, photography, display settings, screen brightness, and the environment in which an item is viewed.
Minor differences in perceived color may therefore occur.
How should I care for Lunerelle™ bedding?
Care requirements can vary depending on the product and its materials.
Please follow the care information supplied with the product or shown in the applicable product description. Product-specific instructions should take priority over general care guidance.
What is included with my bedding product?
Included components can vary between products and sets. Please review the product description carefully to see what is included with the specific item you are purchasing.
Do not assume that accessories or other items shown for presentation purposes are included unless they are identified as part of the product.
Check Dimensions
Compare listed measurements with your mattress or existing bedding before placing an order.
Check Product Details
Materials, included pieces, specifications, and construction may vary between products.
Check Care Information
Follow the care instructions supplied for the individual product whenever available.
Orders & Purchase Information
Helpful information to review before placing an order and when contacting us about an existing purchase.
What should I check before placing an order?
Please review the product, size, quantity, shipping information, contact information, and other order details before completing your purchase.
For bedding products, reviewing the listed measurements and specifications before ordering is particularly important.
What information should I provide about an existing order?
Whenever possible, provide your order number and the email address used when placing the order.
You should also clearly explain the question or issue you would like customer support to review.
Can I contact you if there is a problem with my order?
Yes. Customer support can assist with questions regarding existing orders, delivery, damaged or incorrect items, return requests, refund questions, and other order-related matters.
What if I entered incorrect information when ordering?
Contact customer support as soon as possible and provide the relevant order details together with the information you believe needs to be reviewed.
Whether information can be changed may depend on the processing status and circumstances of the order.
Shipping & Delivery
Common questions relating to shipment information, tracking, package delivery, and delivery issues.
Where can I find shipping information?
Please review the shipping information displayed during the ordering process and any shipping information associated with your purchase.
Shipping conditions may vary depending on the order, destination, carrier, and other circumstances.
How can I check my delivery status?
If tracking information is available for your order, use the tracking details associated with the shipment.
If you need additional assistance, contact customer support and provide your order number.
What should I do if my package has not arrived?
Review available tracking information and delivery updates first.
If you still believe there is a delivery issue, contact Lunerelle™ customer support with your order number and relevant delivery information.
What should I do if my item arrives damaged?
Contact customer support with your order information and a clear description of the condition in which the item arrived.
Retain relevant order and packaging information while the matter is being reviewed where reasonably possible.
What if I received the wrong product?
Contact customer support and provide your order number together with information identifying the item you received.
Our support team can review the information and provide appropriate next-step guidance.
Why can delivery conditions differ between orders?
Delivery circumstances can be affected by destination, shipment method, carrier operations, order characteristics, and other factors outside the presentation of the product itself.
Returns & Refund Questions
Important information to review before sending Lunerelle™ merchandise back.
How do I request a return?
Contact Lunerelle™ customer support before sending merchandise and provide the relevant order information together with the reason for your request.
Where applicable, customer support can provide the relevant return instructions and appropriate return destination.
Should I send a return before contacting customer support?
Please contact customer support first.
This allows you to receive the applicable instructions and appropriate return destination before merchandise is sent.
Is the business address automatically the return address?
No. The business address displayed on this website is provided as company information and should not automatically be treated as the warehouse or merchandise return destination.
How can I ask about a refund?
Contact customer support and provide the relevant order details if you have a question regarding a refund associated with an order or applicable return.
Refund handling depends on the circumstances of the individual order and the applicable store policy.
Customer Support
Contact details and information to help you prepare a customer-service inquiry.
How can I contact Lunerelle™?
Customer Support Email: service@lunerelle.com
Customer Support Phone: +86 157-6723-6936
What are your customer service hours?
Lunerelle™ customer service is available:
8:00 AM – 10:00 PM Daily
What information should I provide when contacting support?
For an existing order, include the order number and the email address used when placing the order whenever possible.
For other questions, provide the relevant product information and a clear explanation of what assistance you need.
Which company operates Lunerelle™?
Lunerelle™ is operated by Guangzhou Zhiai Artificial Intelligence Technology Co., Ltd.
Owner: Ye Hui
The business address associated with Lunerelle™ is provided as company information. It should not automatically be considered the return warehouse or merchandise return destination.
Please contact customer support before sending merchandise. Where applicable, customer support will provide the appropriate return instructions and return destination.
Lunerelle™ Customer Care
If the information above does not answer your question, you may contact our customer service team regarding Lunerelle™ products, existing orders, shipping, returns, refunds, or other customer-service matters.
For product, order, delivery, return, and general support inquiries.
Phone support is available during our listed service hours.
Customer support is available every day during these hours.